Why aren't my Ticket Evolution payments being found in the POS?

Most likely, your Ticket Evolution isn't set up properly.  Go to the Payloop > Credentials and select Advanced Options within the Ticket Evolution tile.  You have two Advanced Options from which to choose:

• Remove dash from order id for lookup
• Use the shortened order id for lookup

If your remittance data has a dash in the middle of the invoice id, but your Watchlist data doesn't, then make this selection.

Remittance data

Watchlist data