How is Stubhub handling all the cancellations?

Stubhub is using two techniques to process all the cancellations of late.

• First, Stubhub is charging credit cards for cancellations.  In Payloop, look for "Charge for ..." in the remittance ID.  You should see a corresponding charge in your credit card account.
• Second, Stubhub is holding cancellations as credits to offset payments on future invoices.  In Payloop, look for "CM..." in the remittance ID.  You'll notice that if you filter for the "CM" remittance, it'll net out to $0.00.  That's correct because you won't see a bank deposit for these transactions. 

Pro tip:  Export the transactions of the remittance to see additional information in the Notes field.  This information will provide better information on how all the invoices are related.