Payments "Not Found" , "Pending", or "Voided"

Processing payments "Pending", "Voided"or "Not Found"

To process payments that could not be matched in your point-of-sale, click on the left check box. (Please note, for the ones marked as "Not Found" you will first need to find the corresponding POS ID and click "Match"). Then you will be able to click on the left check box for those as well.

Once the box is checked, you'll see the Payments drop-down box above the table.  You'll have two options:

• Apply Payments - Make this selection if you can find the corresponding POS ID (or Invoice No.).  Be sure to insert the POS ID before hitting Submit Bulk Updates.  
• Mark Complete - Make this selection if there isn't a corresponding transaction in the point-of-sale.  This will only update the status in the Payloop table to Completed.

What causes the "Not Found" status?

The methodology we use to find the matching invoice is to pair up the Invoice ID from the marketplace with an equivalent number in the External Reference field in the POS.

Under two scenarios, we can't do this properly:

• There isn't a matching number in the External Reference field
• There are multiple matches to the Invoice Id and therefore, we don't know which one to match against

What causes payments to be in "Voided" status?

If you have payments to invoices that are voided in your POS, the status will stay "Voided".  In this case, there is nothing else for you to do, and this transaction will not show up on the Needs Attention queue.